FAQ
- I’m not logged into the publisher even though I went through the extension
- I forgot my password. How can I reset my password?
- I am logged into a publisher and it is telling me that I need to renew my subscription
- I am unable to see New York Times articles. How can I fix this?
- As an administrator, how can I track and manage the publication requests?
- As an administrator, how do I handle requests from my team to add publications to their account?
- How do I track the status of my request to add a new publication?
- How can I submit publication requests for my admin to approve?
- I already have a Nicklpass Account. Can I log in to Self-Service?
- How can I invite my colleagues to join my Nicklpass subscription?
- How can I buy a Nicklpass subscription?
- How can I remove a publication from my account?
- Support Channels
- My colleague can’t view an article I shared with them
- I have put the recipient's email address into NICKLpass Lite and it won’t let me send the article
- How do I add a publication to my account?
- I was shown an error message to contact support